感谢你使用 星宠日记。遇到问题或想给我们反馈，可以通过下面的邮箱联系我们，我们通常会在 2 个工作日内回复。
yoyolulu666@163.com如何取消会员订阅？
订阅由 Apple 管理，需要你在 iOS 系统设置里取消：打开「设置」→ 点顶部的「Apple 账户」→「订阅」→ 选择 星宠日记 →「取消订阅」。卸载 App 不会自动取消订阅。
如何删除我的账号和全部数据？
打开 App → 底部「我的」→「系统设置」→「删除账号」。删除后，你的账号信息、宠物数据、健康记录以及上传的图片都会被一并清除，且无法恢复。
换手机后数据还在吗？
在。数据保存在服务器上，用同一个账号登录即可找回全部宠物和记录。如果你使用的是「通过 Apple 登录」，请确保新旧手机登录的是同一个 Apple 账户。
忘记密码了怎么办？
如果你使用「通过 Apple 登录」，不需要密码。如果是用用户名和密码注册的账号，目前 App 内没有自助重置密码的入口，请用注册时使用的邮箱给我们发邮件，我们会协助你找回账号。
如何获取我的数据副本？
请用注册时使用的邮箱给我们发邮件，说明你需要导出数据。我们会把宠物资料、健康记录和花费记录整理后发给你。
Thanks for using Star Pet Diary. If you run into a problem or want to send us feedback, email us at the address below — we usually reply within 2 business days.
yoyolulu666@163.comHow do I cancel my subscription?
Subscriptions are managed by Apple and must be cancelled in iOS Settings: open Settings, tap your Apple Account at the top, tap Subscriptions, select Star Pet Diary, then tap Cancel Subscription. Uninstalling the App does not cancel your subscription.
How do I delete my account and all my data?
Open the App, go to Profile at the bottom, then System Settings, then Delete Account. Your account information, pet data, health records and uploaded images are all removed, and this cannot be undone.
Will my data still be there if I change phones?
Yes. Your data is stored on our servers, so signing in with the same account restores all your pets and records. If you use Sign in with Apple, make sure you sign in with the same Apple account on both phones.
I forgot my password. What should I do?
If you use Sign in with Apple, you do not need a password. If you signed up with a username and password, there is currently no self-service password reset in the App — email us from the address you registered with and we will help you recover your account.
How do I get a copy of my data?
Email us from the address you registered with and tell us you would like an export. We will compile your pet profiles, health records and expense records and send them to you.